Free shipping within the EU

Right of withdrawal

Free returns!

Would you like to return a bed or another product? You have 30 days to make a return. If a bed or any other product we offer does not meet your expectations, you may return it to us. We will refund the whole price and order a courier service to collect the products. In the case of beds, please retain the original packaging as it may be hard to prepare a bed for shipment without its original packaging and we cannot guarantee that the courier will be able to collect it. Our cardboard packaging has dimensions that are suitable for shipping.

The shipment is damaged.

It is a very rare occurrence, but in the event of your package being damaged, please unpack it, check which part are damaged (you can find their names in the manual available at treetale.eu/m), take photos of such damaged parts and send them to us. We will send you new parts free of charge as soon as possible so that you can enjoy your new bed ­čÖé

Instructions on withdrawal from the sales agreement

(information regarding the right to withdraw from the sales agreement)

The right of withdrawal from agreement

We hereby inform that you have the right to withdraw from this agreement within 30 days without giving any reasons.

The time for withdrawal from agreement expires after 30 days from the day:

  1. when you came into the possession of an item, or of the last of items if the agreement referred to the transfer of ownership of several items delivered separately, or of the last lot or piece of items if the agreement referred to the transfer of ownership of items delivered in different lots or pieces,
  2. when a person other than the carrier and indicated by you came into the possession of an item, or of the last of items if the agreement referred to the transfer of ownership of several items delivered separately, or of the last lot or piece of items if the agreement referred to the transfer of ownership of items delivered in different lots or pieces.

In order to exercise the right of withdrawal from the agreement you must notify SELECTWOOD SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Ludomira Rozyckiego 12/2, 93-586 Lodz, Poland, email: shop@treetale.eu, about your decision to withdraw by way of a unilateral declaration (for example a letter sent by post or electronic mail).

You may use the form of withdrawal from agreement, but this is not obligatory.

In order to meet the deadline for withdrawal from agreement it is enough to send the information regarding exercise of your right to withdraw from agreement before the lapse of the deadline for withdrawal from agreement.

Consequences of withdrawal from agreement

If you withdraw from this agreement, we shall return all the payments we have received from you, including the costs of delivery of the item (apart from additional costs resulting from the form of delivery you have selected other than the cheapest regular form of delivery we offer), immediately, and in any case not later than within 14 days from the day when we are informed about your decision about your exercise of the right to withdraw from this agreement. We will return the payment in the same manner you have selected for the original transaction, unless you have expressly agreed for another solution; in any case you shall not bear any costs in connection with such a return.

We may withhold the return payment until we receive the item or the proof of its return dispatch, whichever comes first, if the agreement referred to sales of an item.

If the agreement referred to a purchase of an item, please send us or hand us over the item
to the address
SELECTWOOD SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Ludomira Rozyckiego 12/2, 93-586 Lodz, Poland, immediately, but in any case not later than within 14 days from the day when you informed us about withdrawal from this agreement. The deadline is deemed kept if you send us the item back before the lapse of 14 days.

You will have to incur the direct costs of returning the item.

You are liable for any diminished value the item if the deterioration in value is attributable to the items having been handled in a manner other than that necessary for ascertaining their nature, features and how they function.

Address: Kunickiego 16, 95-200 Pabianice, Poland

Form of withdrawal from sales agreement [PDF]

 

Instructions on withdrawal from the agreement of Services

(information regarding the right to withdraw from the agreement of Services)

The right of withdrawal from agreement

We hereby inform that you have the right to withdraw from this agreement within 30 days without giving any reasons. The time for withdrawal from agreement expires after 30 days from the date of sign the Agreement.

In order to exercise the right of withdrawal from the agreement you must notify SELECTWOOD SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Ludomira Rozyckiego 12/2, 93-586 Lodz, Poland, email: shop@treetale.eu, about your decision to withdraw by way of a unilateral declaration (for example a letter sent by post or electronic mail).

You may use the form of withdrawal from agreement, but this is not obligatory.

In order to meet the deadline for withdrawal from agreement it is enough to send the information regarding exercise of your right to withdraw from agreement before the lapse of the deadline for withdrawal from agreement.

Consequences of withdrawal from agreement

In case of withdraw from this agreement, the Account is deleted along with all data provided by you and it will not be possible to use the services provided as part of the Account.

Address: Kunickiego 16, 95-200 Pabianice, Poland

Form of withdrawal from the agreement of Services [PDF]

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